Salon Policies
We understand that life can be unpredictable and things don’t always go as planned. However, as a small business, every booking is important to us. While we always strive to accommodate our clients, we kindly ask for your understanding and respect for our policies.
Love Ash & Zoe
Cancellation/Rescheduling
Confirmation: You’ll receive an SMS 3 days before your appointment. Please reply with “Y” (Yes) or “N” (No). Changes or rescheduling must be made within 24 hours to avoid fees.
No Response: If you don’t reply, we may cancel your appointment.
Less Than 48 Hours’ Notice: Cancellations or reschedules within 48 hours of your appointment will incur a 50% charge.
Same-Day Cancellations or No-Shows: Full charge fees apply if you cancel the day of or don’t show up.
Credit/Debit Card On File
To make an appointment, we will kindly ask for a credit/debit card to keep on file. This ensures the smooth processing of your payment and helps us secure your booking. Rest assured, your information will be kept secure and only used for your booking and in agreement with our cancellation/rescheduling policy.
Damaged Goods
We will always do our best to ensure that your garments and personal belongings are well-protected while in our care. However, due to the nature of our work and the salon environment, accidents can occasionally happen.
Zailee Studio is not responsible for any damage to personal items that may occur during your service.
We recommend avoiding wearing valuable items, as well as white or high-neck/collared shirts and jumpers.